Operations

Your institution relies on smooth operations processes to please accountholders, ensure transaction accuracy, and increase efficiency. Through these sessions, you can discover proven best practices and innovative approaches.

Operations

Items 1-12 of 55

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  1. Writing Your Bank’s Call Report 101
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    • On-Demand
    Writing Your Bank’s Call Report 101

    Banking expert Chris Hill and corporate trainer Bob Greene will provide step-by-step guidance for preparing call reports. You will learn how to spend less time and generate a higher-quality document.

    Topics Covered

    • What is the purpose of the call report?
    • How can you streamline the preparation process?
    • What methods can you use to improve call report accuracy?
    • What tools will enable you to ensure consistency and sustainability?
    • On-Demand
    Writing Your Bank’s Call Report 101
    Chris Hill and Bob Greene
    From $199.00
  2. 2023 ACH Rules Update
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    • On-Demand
    2023 ACH Rules Update

    ACH expert Kim Ellis will explain all the new rules and how they affect your institution. You will learn what procedural changes to make immediately and how to prepare for upcoming requirements.

    Topics Covered

    • What specific changes should you make to your ACH procedures in 2023?
    • How did the Same Day ACH limit change?
    • How can you mitigate risks from increasing Same Day ACH transactions?
    • What new data security requirements must you follow?
    • How do Micro-Entries change in Phase 2?
    • How have third-party sender roles and responsibilities changed?
    • What does the new risk management framework entail?
    • What rules will be enforced after the expiration of COVID relief?
    • On-Demand
    2023 ACH Rules Update
    Kim Ellis
    From $199.00
  3. ACH Boot Camp: A 5-Part Series
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    • On-Demand
    • Series
    ACH Boot Camp: A 5-Part Series

    ACH experts Kimberly Ellis, Jennifer A. Miller, and Eric Wester will share real-life examples to illustrate how originating and receiving institutions handle transactions. You will learn the intricacies that add complexity to ACH.

    Topics Covered

    • ACH Rules Basics
    • ACH Receiving 101
    • ACH Origination 101
    • ACH Risk 101
    • ACH Products 101
    • On-Demand
    • Series
    ACH Boot Camp: A 5-Part Series
    Kim Ellis, Jennifer Miller, and Eric Wester
    From $958.00
  4. ACH Rules Basics
    Quick View
    • On-Demand
    ACH Rules Basics

    ACH expert Eric Wester will detail the basic rules of ACH. You will learn how to follow them, maintain institutional compliance, and communicate requirements.

    Topics Covered

    • What are the basic rules of ACH?
    • What will happen if your institution fails to follow them?
    • How can you educate clients and members about ACH requirements?
    • What are the best practices to double-check adherence?
    • On-Demand
    ACH Rules Basics
    Eric Wester
    From $204.00
  5. ACH Receiving 101
    Quick View
    • On-Demand
    ACH Receiving 101

    ACH expert Kimberly Ellis will explain the responsibilities of financial institutions that receive ACH transfers. You will learn how to handle both routine and complex transactions.

    Topics Covered

    • What are the responsibilities of receiving financial institutions?
    • How are SEC codes used?
    • What does ACH file content reveal? How is it formatted?
    • How should you handle exceptions?
    • On-Demand
    ACH Receiving 101
    Kim Ellis, Jennifer Miller, and Eric Wester
    From $204.00
  6. ACH Origination 101
    Quick View
    • On-Demand
    ACH Origination 101

    ACH expert Eric Wester will explain the responsibilities of financial institutions that originate ACH transfers. You will learn how to process transactions and handle exceptions.

    Topics Covered

    • What are the responsibilities of financial institutions that originate transactions?
    • What are the content and format of an ACH file?
    • How are SEC codes used?
    • How should you accept returns and process reversals?
    • On-Demand
    ACH Origination 101
    Kim Ellis, Jennifer Miller, and Eric Wester
    From $204.00
  7. ACH Risk 101
    Quick View
    • On-Demand
    ACH Risk 101

    ACH expert Jennifer A. Miller will explain the most significant risks. You will learn how to undertake a risk assessment, identify specific concerns, and avoid questionable transactions.

    Topics Covered

    • What are the four main types of risk associated with ACH processing?
    • What are the best strategies to mitigate risk?
    • How can you identify specific transaction red flags?
    • What are the best practices for an ACH risk assessment?
    • On-Demand
    ACH Risk 101
    Kim Ellis, Jennifer Miller, and Eric Western
    From $204.00
  8. ACH Products 101
    Quick View
    • On-Demand
    ACH Products 101

    ACH expert Kimberly Ellis will review the ACH products available. You will learn how to please your accountholders with convenient, secure, and fast transfer services.

    Topics Covered

    • What ACH products exist?
    • What services do account holders demand most?
    • How do the various ACH services work together?
    • How can financial institutions maximize the value of ACH offerings?
    • On-Demand
    ACH Products 101
    Kim Ellis, Jennifer Miller, and Eric Wester
    From $204.00
  9. CRA: Transition From Small To ISB Or ISB To Large Bank Test
    Quick View
    • On-Demand
    CRA: Transition From Small To ISB Or ISB To Large Bank Test

    CRA expert Rheanna Rodriguez will walk through a comprehensive plan you can follow to establish a robust program in your institution. You will learn how to embrace your community and please regulators.

    Topics Covered

    • How to prepare for a transition from a small bank to an ISB
    • How to prepare for a transition from an ISB to a large bank
    • Importance of a CRA strategy and goals
    • Importance of creating a CRA program
    • Importance of monitoring lending levels and trends
    • Creation of a self-assessment
  10. Timesaving Excel Tips From A Microsoft® Certified Expert
    Quick View
    • On-Demand
    Timesaving Excel Tips From A Microsoft® Certified Expert

    Microsoft® Certified Trainer and Excel expert Jackie Kiadii will share the tips, tricks, and shortcuts her students have voted the most useful and impactful. You will learn an enormous amount on a whirlwind tour of tips from beginner to advanced.

    What You'll Learn

    • Basic shortcuts
    • Creating workbooks
    • Formatting
    • Navigating spreadsheets
    • Selecting and highlighting data
    • Creating and formatting charts
    • Formulas and functions
  11. Microsoft Excel® Data Analysis Series: From Fundamentals To Advanced
    Quick View
    • Series
    Microsoft Excel® Data Analysis Series: From Fundamentals To Advanced

    Data analyst and Excel master Miri Miller will guide you through these two fast-paced sessions. You will learn a massive amount in a short time and come away being able to apply these new skills to your spreadsheets immediately.

    What You'll Learn

    • Excel terms and navigation
    • Data organization through filtering and sorting
    • Transpose
    • Text functions and nest statements
    • Basic math functions
    • Advanced math functions
    • VLookup
    • XLookup
    • Advanced functions
    • PivotTables for large quantities of data
    • Visualizations and PivotCharts
  12. ACH Disputes
    Quick View
    • On-Demand
    ACH Disputes

    ACH expert Kimberly Ellis will explain how to handle ACH disputes. You will learn the latest rules and master the requirements for your financial institution.

    What You'll Learn

    • How does Regulation E require you to investigate consumer disputes?
    • What is a Written Statement of Unauthorized Debit (WSUD)?
    • How can you resolve an ACH dispute outside of the ACH return timeframes?
    • What is the new rule for limitations on warranty claims?
    • On-Demand
    ACH Disputes
    Kimberly Ellis
    $129.00
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