Your institution relies on smooth operations processes to please accountholders, ensure transaction accuracy, and increase efficiency. Through these sessions, you can discover proven best practices and innovative approaches.
CRA expert Rheanna Rodriguez will walk through a comprehensive plan you can follow to establish a robust program in your institution. You will learn how to embrace your community and please regulators.
Topics Covered
How to prepare for a transition from a small bank to an ISB
How to prepare for a transition from an ISB to a large bank
Importance of a CRA strategy and goals
Importance of creating a CRA program
Importance of monitoring lending levels and trends
Microsoft® Certified Trainer and Excel expert Jackie Kiadii will share the tips, tricks, and shortcuts her students have voted the most useful and impactful. You will learn an enormous amount on a whirlwind tour of tips from beginner to advanced.
Data analyst and Excel master Miri Miller will guide you through these two fast-paced sessions. You will learn a massive amount in a short time and come away being able to apply these new skills to your spreadsheets immediately.
Scheduled for 60 minutes including question and answer period.Thursday, December 15, 2022; 1:30 PM Eastern
Banking expert Chris Hill and corporate trainer Bob Greene will provide step-by-step guidance for preparing call reports. You will learn how to spend less time and generate a higher-quality document.
Topics Covered
What is the purpose of the call report?
How can you streamline the preparation process?
What methods can you use to improve call report accuracy?
What tools will enable you to ensure consistency and sustainability?
ACH expert Kimberly Ellis will explain how to handle ACH disputes. You will learn the latest rules and master the requirements for your financial institution.
What You'll Learn
How does Regulation E require you to investigate consumer disputes?
What is a Written Statement of Unauthorized Debit (WSUD)?
How can you resolve an ACH dispute outside of the ACH return timeframes?
What is the new rule for limitations on warranty claims?
Microsoft® Certified Trainer and Excel expert Jackie Kiadii will provide you with a firm Excel foundation, taught at a steady pace to make it easy to follow along and with highly interactive, hands-on exercises so that you get the chance to practice your skills alongside an expert. You will also learn shortcuts to make your work in Excel faster and more efficient.
ACH expert Kimberly Ellis will help your frontline staff understand ACH transactions and enable them to provide exceptional customer service. Attendees will receive the necessary overview to ask their supervisors questions about how their financial institutions handle ACH transactions.
What You'll Learn
Why is ACH becoming even more important now?
How do the ACH network and its participants operate?
What is the typical transaction flow?
What are the various types of ACH exceptions?
How should you handle exceptions?
What information should frontline staff give to account holders?
Banking expert Chris Hill and professional educator Bob Greene will delve into the intricate details of call report tools and processes. You will learn how to prepare your submission more efficiently and improve its accuracy.
Topics Covered
What tools will streamline the preparation process?
How can you improve call report accuracy?
What procedure should you follow to write an excellent call report?
What methods will ensure consistency and sustainability?
Banking expert Chris Hill and professional educator Bob Greene will decipher the structure and content of the call report. You will learn how to read, interpret, and understand the information.
Topics Covered
What information does the call report include?
What does the Uniform Bank Performance Report contain?
How should you interpret the data?
How can you use the information from these reports?
How does the call report compare to internal financial statements?
Can you use these filings to assess your competition?
Banking expert Chris Hill and professional educator Bob Greene will share tactical guidance to improve your call report process and result. You will learn how to complete this essential document quickly and accurately.
ACH expert Kim Ellis will share practical steps for handling ACH exceptions. You will learn how to process each type of return and minimize risks for your financial institution.
What You'll Learn
What three options does an RDFI have for an exception item?
What process should you follow for ACH returns, dishonored returns, and contested/corrected returns?
What are the timeframes allowed for each type of return?
How are Notifications of Change used? What are the risks?
