Banking expert Trish Springfield will explain the details of the soft skills required in 2021. You will learn the specific steps to master the skills and use them daily.
Topics Covered
- Why are these the top five soft skills this year?
- How can you master these soft skills?
- What technical steps should you take for each skill?
- How should you apply these skills to your day-to-day work?
Training Overview
Soft Skills for 2021 - Learn the details for post-pandemic success.
As the country emerges from the pandemic, soft skills are more critical than ever since employees are not used to operating in the world we once did. You need to master the technical details of applying these attributes to succeed in 2021:
- Creativity
- Persuasion
- Collaboration
- Adaptability
- Emotional intelligence
The transitional summer is the ideal time to work on honing these skills. Far from innate talents, they require practice and mastery. For example, creativity can be driven by team brainstorming or training your brain to think outside the box. Learning how to foster each skill will enable you to catapult your success to new heights as your organization stops worrying about COVID-19 and starts focusing on the future.
- Why are these the top five soft skills this year?
- How can you master these soft skills?
- What technical steps should you take for each skill?
- How should you apply these skills to your day-to-day work?
Who Should Attend?
- Front line staff
- Client facing staff
- Front line managers
- Branch/office managers
- Human resources professionals
- Operations managers
- Location managers
- Division supervisors
Expert Presenter
Trish Springfield
- Founder of Energize2Grow
- Has worked with banks, retailers, educators, and corporate trainers for over 27 years on how to energize, optimize, and capitalize on growth opportunities
- Previously Executive Vice President of Retail Banking for Southern First Bank, a $1.6 billion bank with offices in South Carolina, North Carolina, and Georgia
- Served as the Retail Banking Executive at The Palmetto Bank as well as for The South Financial Group (now TD Bank)
- Faculty member of the Barret Graduate School of Banking School and the South Carolina School of Banking