Jennifer A. Miller, AAP, APRP, PMC, has spent the last 26+ years in Banking with 19 years in software product management, design and consulting, and 7 years at a Midwest Financial Institution. Jennifer is currently the Senior Director of Services with UMACHA managing the compliance and education areas of the Payments Association, for audits, risk assessments, education and training. She is responsible for establishing effective electronic payment audit services, as well as, creating and delivering training programs to drive client satisfaction by balancing regulation with managing market expectations in innovative ways.
She is an experienced Cash Management Professional, with progressive leadership experience in Financial Institution and Software Development with a proven track record of meeting deadlines with consistent quality and detail. Intense knowledge of Agile, Stage Gate, and Contextual Inquiry Methodology. Skilled at team building and collaborating cross functional projects related to Matrix Managed Environments involving multiple departments. Highly motivated, autonomous and flexible with excellent listening, written and verbal communication skills to accomplish any task.
Specialties include: Teaching and educating on Business Banking, Launching innovative web technology, Product management, Business analysis, Sales engineering and Product marketing for internet/mobile banking and electronic payments, as well as, service quality monitoring, speaker/presenter, team management and customer relationship building. Retain the AAP and APRP Certifications and the PMC Certification and extensive United States Army Leadership.