Nationwide compliance consultant Molly Stull will distill the essential details from these massive documents and explain how to apply them to your institution. You will learn how to prevent conduct that violates the prohibition on harassing, oppressive, or abusive actions during the debt collection process.
Topics Covered
- How do the November 2020 and December 2020 Final Rules work together?
- What critical terminology and definitions can help you understand the FDCPA?
- How do multi-channel rules affect emails, text messages, and voicemails?
- How should you calculate call restrictions?
- What prohibitions on time and place exist?
- How should you handle written disputes from a consumer?
- What are the components of the Model Validation Notice?
- How should you calculate the timing of a validation notice?
Training Overview
1007 Pages of New FDCPA Final Rules - Learn what changes are required.
In October and December, the CFPB issued 1007 pages of new final rules that will affect debt collectors and financial institutions. You need to understand the spirit and intent of these rules to avoid potential consumer harm through unfair, deceptive, or abusive acts or practices (UDAAP).
You must take steps now to meet the upcoming mandatory compliance date. Your financial information is required to incorporate these obligations into its policies and procedures.
- How do the November 2020 and December 2020 Final Rules work together?
- What critical terminology and definitions can help you understand the FDCPA?
- How do multi-channel rules affect emails, text messages, and voicemails?
- How should you calculate call restrictions?
- What prohibitions on time and place exist?
- How should you handle written disputes from a consumer?
- What are the components of the Model Validation Notice?
- How should you calculate the timing of a validation notice?
Who Should Attend?
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Credit administration staff
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Collection personnel
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Loan officers
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Loan operations personnel
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Compliance officers
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Auditors
Expert Presenter
Molly Stull
- Compliance consultant for Brode Consulting Services, Inc.
- Conducts consumer compliance reviews and teaches compliance classes across the country
- 30 years of experience in the financial industry from teller to various management-level positions