ACH Disputes

with
Kimberly Ellis
On-Demand
$129.00
Training Includes:
  • Certificate of Attendance
  • All resources and training materials
  • An on-demand recording will be available after the live presentation.

ACH expert Kimberly Ellis will explain how to handle ACH disputes. You will learn the latest rules and master the requirements for your financial institution.

What You'll Learn

  • How does Regulation E require you to investigate consumer disputes?
  • What is a Written Statement of Unauthorized Debit (WSUD)?
  • How can you resolve an ACH dispute outside of the ACH return timeframes?
  • What is the new rule for limitations on warranty claims?

Training Overview

ACH Disputes - Learn how to investigate and resolve them.

ACH disputes are rising, resulting from an increased volume of transactions, pandemic-ravaged account balances, and untrained staff. Simultaneously, some rules have changed. You need to understand your institution’s current obligations for investigating disputes and master the procedures.

  • How does Regulation E require you to investigate consumer disputes?
  • What is a Written Statement of Unauthorized Debit (WSUD)?
  • How can you resolve an ACH dispute outside of the ACH return timeframes?
  • What is the new rule for limitations on warranty claims?

Who Should Attend?

  • ACH operations staff

  • Operations managers

  • Operations training staff

  • Backup operations staff

  • ACH management and staff
  • Information technology staff
  • Internal auditors
  • Treasury management professionals
  • Compliance officers
  • ACH auditors

Expert Presenter

Kimberly Ellis

  • Director of Education at UMACHA
  • 17 years of banking experience, focusing on deposit operations and compliance management
  • AAP
  • Works with business customers in the community bank market
  • Provides assistance and support for ACH and cash management services

For Teams

Have a team that needs training? Our enterprise customers receive custom branding, reporting and analytics tools, and of course, preferred pricing.