ACH expert Kimberly Ellis will explain how to handle ACH disputes. You will learn the latest rules and master the requirements for your financial institution.
What You'll Learn
- How does Regulation E require you to investigate consumer disputes?
- What is a Written Statement of Unauthorized Debit (WSUD)?
- How can you resolve an ACH dispute outside of the ACH return timeframes?
- What is the new rule for limitations on warranty claims?
Training Overview
ACH Disputes - Learn how to investigate and resolve them.
ACH disputes are rising, resulting from an increased volume of transactions, pandemic-ravaged account balances, and untrained staff. Simultaneously, some rules have changed. You need to understand your institution’s current obligations for investigating disputes and master the procedures.
- How does Regulation E require you to investigate consumer disputes?
- What is a Written Statement of Unauthorized Debit (WSUD)?
- How can you resolve an ACH dispute outside of the ACH return timeframes?
- What is the new rule for limitations on warranty claims?
Who Should Attend?
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ACH operations staff
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Operations managers
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Operations training staff
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Backup operations staff
- ACH management and staff
- Information technology staff
- Internal auditors
- Treasury management professionals
- Compliance officers
- ACH auditors
Expert Presenter
Kimberly Ellis
- Director of Education at UMACHA
- 17 years of banking experience, focusing on deposit operations and compliance management
- AAP
- Works with business customers in the community bank market
- Provides assistance and support for ACH and cash management services